Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALE Thank you for visitingcastalie(hereinafter referred to as "the Site").

Castalie and sells eco-friendly glass water bottles (hereinafter referred to as the "Product").

These general terms and conditions of sale (hereinafter referred to as "the General Terms and Conditions of Sale") apply, without restriction or reservation, to all sales concluded via the Website by Castalie consumers or non-professional buyers ("the Customer").

They may be supplemented by specific terms and conditions, set out on the Website, prior to any transaction with the Customer.

They are accessible at any time on the Website and shall prevail, where applicable, over any other version or any other contradictory document. As these General Terms and Conditions of Sale may be subject to subsequent changes, the version applicable to the Customer's purchase is the one in force on the Website on the date the order is placed.

Castalie invoke any of the clauses of the General Terms and Conditions of Sale at any given time shall in no way be interpreted as a waiver of its right to invoke any of said clauses at a later date.

CONTACT DETAILS FOR CASTALIE
The seller of the Products is Castalie, a simplified joint stock company, registered with the Nanterre Trade and Companies Register under number 532 029 600, whose registered office is located at 63bis rue de Sèvres, 92100 Boulogne.

Contact:castalie or +33 (0)1 46 20 10 00.

HOW TO ORDER?
To order one or more Products, please:

Select the desired product by clicking on its photo.

Read the product information sheet.

This sheet contains a description of the Product detailing its main characteristics, including its specifications, illustrations, and indications of size or capacity.
The photographs and graphics of the Products presented on the website are not contractual and Castalie cannot be held liable for them.

Product offers are subject to availability, as specified when the order is placed.

Select the desired color and quantity, then confirm your selection by clicking on the "Add to cart" button.

After selecting all the desired Products, check the details of your order and its total price. At this stage, you have the option to modify your order.

Add any promotional code by entering it in the "Coupon code" field and clicking "Validate" to apply it. Promotional codes and other discounts cannot be combined. Only promotional codes and other discounts specific to the Website can be applied on the Website.

Confirm your order by clicking on the "finalize your order" button after reading and accepting these terms and conditions.

By placing an order on the Website, the Customer expressly acknowledges that they have read, understood, and fully accepted these General Terms and Conditions of Sale and that they are obliged to pay for the Products Ordered.

Enter your billing address and payment information.

Review your order and then click "Proceed to checkout" to finalize your order.

Once you have placed your order, you will receive a confirmation email containing your order number, details of the Products ordered, and information enabling you to track the preparation and delivery of the Products. Once you have received this confirmation email, you will no longer be able to modify or cancel your order.

In accordance with Articles L.111-1 et seq. and L.121-17 of the Consumer Code, you acknowledge that you were able, prior to entering into the contract, to ascertain the essential characteristics of the Products (nature, quantity, substantial qualities, etc.), their price, the accepted methods of payment, the delivery time and restrictions, the time limit, conditions, and procedures for exercising the right of withdrawal, as well as the cases in which this right cannot be exercised (for more information on exercising this right, see Article 6 below).

PRICES The prices displayed are in US dollars, including all taxes.

They include the price of the Products, handling, packaging, and storage costs.

They do not include shipping and delivery costs, which may vary depending on the amount, weight of the order, and/or country of delivery. These costs are calculated and specified before the Customer confirms the order.

Prices are valid on the day of the order. They may be changed subsequently by Castalie without prior notice.

Any order delivered outside mainland France (including Corsica) may be subject to additional local taxes and customs duties, which are not included in the price of the Products or mentioned in the order confirmation, and remain the sole responsibility and expense of the Customer. Indeed, any customs duties may be requested by the carrier at the time of delivery. These customs duties and any taxes related to the delivery of an item are the responsibility of the Customer and are his sole responsibility.

PAYMENT TERMS
Payment for Products purchased on the Website must be made in full at the time of ordering. The Products remain the property of Castalie the order has been paid for in full.

Payments can be made by credit card: MasterCard, Visa, American Express.

Your credit card will be charged when your order is confirmed.

You guarantee Castalie you have the necessary authorizations to use the chosen payment method. In particular, you guarantee that you are the holder of the credit card to be debited and that the name on the card is yours.

Castalie the right to suspend any order or delivery in the event of non-payment or payment issues (incorrect bank details, insufficient funds in the customer's account, etc.).

A paid invoice listing the various items in the order will be sent to you by email.

PAYMENT SECURITY
The payment security protocol used is STRIPE. It guarantees complete confidentiality of personal information transmitted over the Internet. This means that your credit card information is not stored on the Website and your payment can only be viewed in encrypted form thanks to the SSL PCI-DSS protocol (confirmed by the appearance of "https" in the URL displayed in your browser), a PCI-DSS Level 1 payment provider.

Your bank details are stored on STRIPE's server in encrypted form only for the period strictly necessary for customer relationship management, which in any event may not exceed three (3) years from your last order.

In accordance with the French Data Protection Act of January 6, 1978, you have the right to access, correct, and object to the use of all your personal data at any time by writing to us and providing proof of your identity in accordance with our privacy policy.

DELIVERY
5.1 – Place of delivery
The Products ordered are delivered in mainland France to the delivery address you chose and provided when placing your order. You may provide a delivery address that is different from your billing address. The information provided and recorded when placing the order is binding. In the event of an error in the recipient's contact details, Castalie be held responsible for any inability to deliver the Product(s) as a result of this error and, in this case, Castalie will Castalie be able to make a second delivery. In addition, the price of the order may be refunded to you after receipt of the return package at the Castalie warehouse.

No deliveries can be made to other countries or to PO boxes. If this is the case, the order cannot be processed.

5.2- Delivery time
Products are delivered in mainland France within an average of five (5) business days, including order preparation time. Orders placed on the Website on Friday afternoon, Saturday, or Sunday will only be processed the following Monday. Furthermore, orders placed on the Website on a public holiday will also only be processed on the next business day.

5.3-Shipping costs
Shipping costs are as follows:
For all orders delivered in mainland France (including Corsica) with a purchase amount of less than €29.00 (twenty-nine euros): Standard Colissimo delivery ("home delivery"): €6.00
For all orders delivered in mainland France (including Corsica) with a purchase amount equal to or greater than €58.00 (fifty-eight euros), shipping is free.

5.4- Inspection of Products upon receipt
Castalie that the Products delivered to the carrier are in perfect condition.

Upon receipt of the Products, you must check their condition, quantity, and apparent conformity.
In the event that the Products are damaged, you must submit written reservations to the carrier upon delivery, or at the latest within three (3) business days after delivery. A copy of these reservations, accompanied by all supporting documents, must then be sent to Castalie email tocastalie, no later than twelve (12) hours after they have been notified to the carrier within the specified time limit.
After this period and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defects, and no claim will be validly accepted by Castalie.
 Castalie , issue a credit note or replace, as soon as possible and at its own expense, any Products delivered whose lack of conformity or apparent defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 et seq. of the French Consumer Code.

No returns of Products Castalie be accepted Castalie they have been previously approved by Castalie .

5.5 – Transfer ofCastalie
Castalie the risks during the transport of the Products. The risks are only transferred to the Customer upon delivery of the Products to the address indicated by the latter.

ORDER CANCELLATION – RIGHT OF WITHDRAWAL
6.1 – Order cancellation by the Customer – Right of withdrawal
In accordance with the provisions of Articles L.221-18 et seq. of the French Consumer Code, you have a right of withdrawal that you may exercise within a maximum period of fourteen (14) clear days from the date of receipt of the Products concerned or from the receipt of the last Product covered by your order if it was delivered in several installments, without having to justify the reason. When the fourteen (14) day period expires on a Saturday, Sunday, or public holiday, it is extended to the next working day.

To exercise your right of withdrawal, please send us the completed withdrawal form attached or any unambiguous statement expressing your wish to withdraw to the following address:
Castalie
E-commerce returns Castalie
63 bis, Rue de Sèvres,
92100 Boulogne-Billancourt

Upon receipt of your request, the Castalie team Castalie contact you at the contact details provided in order to arrange the return of the Product subject to withdrawal.

The Product must be returned to Castalie 14 days of the date of your decision to withdraw.

The return address for the Product is:
Castalie
E-commerce returns Castalie
63 bis, Rue de Sèvres,
92100 Boulogne-Billancourt

You are responsible for the return shipping costs.

The refund (including delivery costs and excluding return costs, in accordance with Articles L. 221-20 et seq. of the Consumer Code) will be made within fourteen (14) days from the date on which Castalie informed of your decision to withdraw and no later than the day on which Castalie actually recovers the Products Castalie the day on which you provide proof of shipment of the Products. It will be made via the payment method used at the time of purchase.

Refunds will only be made if the withdrawal and return of the Products have been carried out within the time limit and under the conditions set out above, and if the Products are returned in perfect condition, in their original packaging, accompanied by any accessories, instructions for use, and documentation.

Products that have been unsealed and/or mixed inseparably with other Products, Products made to customer specifications or clearly personalized, and Products that are likely to deteriorate or expire rapidly will not be refunded, in accordance with Article 221-28 of the Consumer Code.

Only the Customer is entitled to exercise this right of withdrawal. If the delivery was made to a person other than the Customer, this right cannot be exercised by the recipient of the order in question.

When an order has been placed using a promotional code offering a discount linked to the simultaneous purchase of a predetermined number of items, the return of one or more items may result in the discount being canceled if the number of items required for the discount to apply is no longer met. The refund will then take into account the fact that the discount is no longer applicable.

6.2 – Cancellation of the order by Castalie
If the Product ordered is out of stock, Castalie will inform Castalie by email as soon as possible. Castalie will then offer Castalie a refund for the amount of the out-of-stock Product via the payment method used when you placed your order. Castalie also inform you of the supply times required to obtain the desired Product or offer you a replacement Product of equivalent value.

Castalie to manage backorders: if a Product is out of stock with no specific restocking date, Castalie will offer Castalie a refund for the Product ordered, via the payment method used when placing your order.

Castalie the right to cancel or refuse any orders that are non-compliant, suspicious, or placed in bad faith, as well as to refuse any orders from customers with whom there is any previous or ongoing dispute.

WARRANTY – CONFORMITY – LIABILITY
7.1 – Conformity
Castalie that the Products have been subject to all necessary care to ensure their conformity with the description appearing on the Website on the date of the order.

The Products sold on the Site comply with the regulations in force in France.

7.2 – Legal guarantee of conformity
In accordance with legal provisions, Products are automatically covered, without additional payment, by the legal guarantee of conformity for Products that are apparently defective, damaged, or do not correspond to the order.

Castalie therefore required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. Castalie also Castalie any lack of conformity resulting from the packaging, assembly instructions, or installation when this has been made its responsibility by the contract or has been carried out under its responsibility (Article L. 217-3 et seq. of the Consumer Code).

The Product complies with the contract if it meets the following criteria, where applicable:  "1° It corresponds to the description, type, quantity, and quality, particularly in terms of functionality, compatibility, interoperability, or any other characteristics specified in the contract;
 2° It is suitable for any special purpose sought by the consumer, brought to the seller's attention at the latest at the time of conclusion of the contract and accepted by the seller;
 3° It is delivered with all accessories and installation instructions, which must be provided in accordance with the contract;
 4° It is updated in accordance with the contract.

5° It is fit for the purpose usually expected of goods of the same type, taking into account, where applicable, any provisions of European Union law and national law, as well as any technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;  6° Where applicable, it has the qualities that the seller presented to the consumer in the form of a sample or model before the contract was concluded;
 7° Where applicable, the digital elements it contains are provided in the most recent version available at the time of conclusion of the contract, unless the parties agree otherwise;
 8° Where applicable, it is delivered with all accessories, including packaging, and installation instructions that the consumer can legitimately expect;
 9° Where applicable, it is supplied with the updates that the consumer can reasonably expect, in accordance with the provisions of Article L. 217-19;
 10° It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility, and safety, that the consumer can reasonably expect for goods of the same type, given the nature of the goods and any public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labeling.(Articles L.217-4 and L.217-5 of the Consumer Code).

7.3 – Warranty against hidden defects
In accordance with the provisions of Articles 1641 et seq. of the Civil Code, Castalie guarantees Castalie against hidden defects in the Products, i.e., "hidden defects in the item that render it unfit for its intended use, or that diminish its use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had they been aware of them."

In the event of a hidden defect, you have the choice of returning the Product and receiving a refund, or keeping the Product and receiving a partial refund.

Action resulting from latent defects must be brought by the buyer within two years of discovery of the defect, in accordance with Article 1648 of the Civil Code.

PERSONAL DATA AND COOKIES
The personal data collected by Castalie necessary for the execution of the order.

Castalie privacy policy Castalie available here Privacy Policy.

INTELLECTUAL PROPERTY
All elements (text, logos, trademarks, images, sound elements, software, icons, layout, database, domain names) appearing on our Sites are the exclusive property of CASTALIE are subject to authorization for use. Any reproduction or representation, in whole or in part, on any medium, of any Castalie on our Sites is strictly prohibited, with the exception of a copy for private, individual, personal, non-transferable, and non-commercial use, subject to compliance with intellectual property rights and any other property rights mentioned. Any transfer or license of any of the elements constituting the Sites is subject to the prior written authorization of Castalie, and any offender is liable to prosecution.

Castalie no responsibility for any misuse and/or unauthorized use of these elements.

COMPLAINTS – DISPUTES – APPLICABLE LAW
Complaints or disputes will always be received with attentive consideration, as good faith is always presumed in those who take the trouble to explain such situations.

In the event of a complaint, you can contact Castalie seek an amicable solution by writing to Castalie, 63 bis, Rue de Sèvres, 92100 Boulogne-Billancourt, France, or by email tocastalie.

Any disputes arising from purchase and sale transactions concluded under these general terms and conditions of sale, concerning their validity, interpretation, execution, termination, consequences, and repercussions, which cannot be resolved between the seller and the customer, shall be submitted to the competent courts under the conditions of common law. The Customer is informed that they may, in any event, resort to conventional mediation, in particular with the Consumer Mediation Commission or with the FEVAD (Federation of E-commerce and Distance Selling) E-commerce Mediator, whose contact details are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr.

Only these General Terms and Conditions of Sale in French shall be deemed authentic. In the event that they are translated into one or more other languages, only the French text shall be deemed authentic in the event of a dispute.

The rights and obligations of the parties are governed by French law.