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Privacy Policy

In order to offer you the best possible experience as a visitor to our website, prospect, and/or customer, we believe that you should always have a say in the data we collect and how we use it.
Therefore, in order to meet your growing demands and provide you with attentive service, we are sharing our data protection policy with you here.

Our Personal Data Protection Policy

The protection of your personal data is important to us. We are committed to collecting only the data we need to provide you with optimal service, to ensuring its confidentiality and security, including when we use service providers, and to facilitating the exercise of your rights over your data.

Our primary commitment is to comply with applicable data protection legislation, in particular the French Data Protection Act No. 78-17 of January 6, 1978, as amended, and Regulation (EU) No. 2016/679 of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. (EU) No. 2016/679 of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such personal data (the GDPR).

This policy describes the personal data we collect, how it is collected, used, and shared, as well as your rights in this regard. It applies to all users of the castalie.com website, all prospects, and all customers.

The updated Privacy Policy will automatically take effect for all active users as of May 25, 2018. By continuing to use our services after this date, you agree to the new Privacy Policy.

Please read these Terms carefully.

We reserve the right to modify this Privacy Policy at any time. The most current version of this policy governs our use of your information and will always be available at castalie.test-preprod.com/privacy-policy.

CASTALIE the right to modify this Privacy Policy at any time. It is therefore advisable to regularly refer to the latest version of the Privacy Policy, which is permanently available on the website castalie.test-preprod.com.

Responsible for processing personal data: CASTALIE

CASTALIE , registered with the Nanterre Trade and Companies Register under number

532 029 600

, whose registered office is located at Technopolis, 63bis Rue de Sevres, 92100 Boulogne-Billancourt

Contact details for our DPO (Data Protection Officer)

You can send any questions regarding the protection of personal data at CASTALIE to
. You can also send a request to exercise your rights of access, rectification, opposition, erasure, restriction, or portability to our data protection officer:
. CASTALIE DPO CASTALIE Tsifei Chan

by email:castalie

by mail: DPO, CASTALIE, Technopolis, 145 rue Jean-Jacques Rousseau – 92130 Issy-les-Moulineaux.

The data we collect

When you browse our website and interact with our services (sales, support, accounting, and marketing), CASTALIE several categories of data, which are detailed below. This data comes from:
Information that you provide when you submit an online contact form or during your exchanges with our teams (sales, support, accounting, and marketing). This personal information includes, for example, data that allows us to identify you: your first and last name, your email address, your phone number, your company, and your job title. It is intended for commercial use so that we can tailor our commercial proposal to your needs.

Information resulting from your use of our internet services. We collect information about the services you use and how you use them.

For example, data relating to your browsing on the site, the pages you have viewed, and your activity on the platform. This data is intended for internal use, in order to improve our services and our digital platforms.

We do not process special categories of data (sensitive data) such as data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health, or data concerning a person's sex life or sexual orientation.

Purposes of the data collected

The data we collect enables us to provide, manage, protect, and improve our services, develop new ones, and protect both our users and ourselves.
In particular, this data is intended to

  • Perform operations related to customer management (drawing up contracts, orders, deliveries, invoices, accounting, etc.)
  • The compilation of trade statistics;
  • Management of requests for access, rectification, and opposition;
  • Managing feedback from individuals on our products, services, and content in order to develop our services to offer you new features and adapt to your needs;

If you are a customer

CASTALIE your info as long as you're a customer, unless you ask us to delete it.
When we stop working together, we keep your personal data, your company's data, and all the data related to our work together for 3 years (5 years if we have to by contract) to meet our accounting and tax obligations.

Data security

We implement appropriate technical and organizational measures to ensure the security, confidentiality, integrity, availability, and resilience of our information system and processing systems/services and your data, and to protect data against destruction, loss, alteration, unauthorized disclosure of personal data transmitted, stored, or otherwise processed, or unauthorized access to such data.

We are committed to using all available means to ensure the security and confidentiality of this data, in particular:

We verify your email address when you subscribe to our newsletter, if applicable, during your initial interactions with our sales team.

Access to personal data is strictly reserved for CASTALIE employees and service providers CASTALIE need to access it in order to process it on our behalf. These individuals are subject to strict confidentiality obligations and may be subject to disciplinary action in the event of non-compliance with this obligation.

Rights

In accordance with the provisions of the French Data Protection Act of January 6, 1978, as amended, and the General Data Protection Regulation, you have the right to access, rectify, erase, restrict, object to, and transfer your personal data.

If you have any questions about the protection of your personal data processed by CASTALIE if you wish to exercise your rights to access, rectify, erase, restrict or transfer your data, you can contact our DPO by writing to the following email address:castalie or by sending a letter to: DPO, CASTALIE , Technopolis, 145 rue Jean-Jacques Rousseau, 92130 Issy-les-Moulineaux.

Cookies

To ensure the proper functioning of the website and services, cookies are placed on your computer when you connect to the website. Cookies are small text files that are stored in your browser or device by websites, applications, online media, and advertisements.
Cookies placed by CASTALIE stored for 6 months (analysis and research) and 24 months (for Google Analytics).

We use a computer program recommended by the CNIL (French Data Protection Authority) to display the cookie acceptance or refusal banner on our website. This tool, tarteaucitron.js, allows Internet users to customize their consent at any time and in a specific manner, in accordance with GDPR legislation.

However, you have the option to refuse the use of cookies by configuring your browser software.

For more information about cookies, including how to see what cookies have been set on your device and how to manage and delete them, you can visit www.allaboutcookies.org.